Privacy policy

Partxl.ae
Operated by Parxl Portal LLC
Dubai, United Arab Emirates  

  1. Introduction

Parxl Portal LLC ("Partxl", "we", "our", "us"), a company registered in Dubai, United Arab Emirates, respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, process, store, and protect your personal information when you visit www.partxl.ae and use our services in accordance with:

• UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)

• UAE Consumer Protection Law

• UAE E-Commerce regulations

By using our website, you agree to the practices described in this Privacy Policy.

  2. Company Information

Legal Entity: Parxl Portal LLC
Registered Office: Dubai, United Arab Emirates
Warehouse Address: 4G10, LAQ Warehouse, Al Quoz 3, Dubai, UAE
Website: www.partxl.ae
Email: [email protected]
Phone: +971 (0)4 570 9330

  3. Information We Collect

We may collect and process the following types of personal data:

3.1 Information You Provide

• Full name

• Company name (for garages/wholesalers)

• Email address

• Phone number

• Delivery and billing address

• VAT number (if applicable)

• Payment details

• Vehicle VIN numbers

• Vehicle registration details

• Account login credentials

3.2 Automatically Collected Information

• IP address

• Browser type

• Device information

• Location data

• Website usage behavior

• Cookies and tracking data

3.3 Information from Third Parties

• Payment processors

• Logistics providers

• Credit service providers (if using buy-on-credit option)

• Marketing partners (where consent is given)

4. Legal Basis for Processing

We process your personal data under one or more of the following legal grounds:

• Performance of a contract (order processing and delivery)

• Compliance with legal obligations

• Legitimate business interests

• Your explicit consent

• Fraud prevention and security purposes

5. How We Use Your Information

We use your data to:

• Process and fulfill orders

• Provide same-day and next-day delivery services

• Enable warehouse pickup

• Offer 100% fitment guarantee services

• Verify vehicle compatibility via VIN

• Provide customer support

• Process payments (including cash on delivery and credit options)

• Improve website functionality and search engine tools

• Prevent fraud and unauthorized access

• Send marketing communications (only with consent)

• Comply with UAE legal requirements

6. Payment Information

Payments are processed securely through approved third-party payment providers.
Partxl does not store full credit or debit card details on its servers.

Cash on delivery payments are handled securely through our logistics partners.

7. Data Sharing and Disclosure

We may share your data with:

• Delivery and logistics providers

• Payment gateway providers

• Credit and financing partners

• IT and hosting service providers

• Government authorities when legally required

We do not sell personal data to third parties.

8. International Data Transfers

If required for order fulfillment or payment processing, your data may be transferred outside the UAE.
In such cases, we ensure appropriate safeguards are implemented in compliance with UAE PDPL requirements.

9. Data Retention

We retain personal data:

• As long as your account remains active

• As required for legal, accounting, and tax purposes

• For warranty and fitment guarantee services

• For fraud prevention and dispute resolution

When no longer required, data will be securely deleted or anonymized.

10. Your Rights Under UAE Law

Under UAE Federal Decree-Law No. 45 of 2021, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Withdraw consent

• Object to certain processing activities

• Request data transfer (where technically feasible)

• File a complaint with the UAE Data Office

To exercise your rights, contact:
[Insert Data Protection Email]

11. Cookies Policy

Partxl uses cookies and similar tracking technologies to:

• Improve website performance

• Enable search functionality (VIN, engine codes, part numbers)

• Analyze traffic and user behavior

• Personalize marketing content

You may disable cookies in your browser settings. However, some website features may not function properly.

12. Data Security

We implement appropriate technical and organizational security measures, including:

• SSL encryption

• Secure servers

• Access control restrictions

• Internal data protection policies

• Staff confidentiality obligations

While we take reasonable measures, no online platform can guarantee absolute security.

13. Marketing Communications

We may send promotional offers, product updates, and service announcements if:

• You have opted in to receive marketing communications, or

• You are an existing customer and communications relate to similar products

You may unsubscribe at any time using the link in our emails.

14. Children’s Privacy

Our website and services are not directed at individuals under 18 years of age.
We do not knowingly collect data from minors.

15. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

16. Updates to This Policy

We may update this Privacy Policy from time to time.
Changes will be published on this page with an updated revision date.

Continued use of our website constitutes acceptance of the updated policy.

17. Contact Us

For any privacy-related inquiries or to exercise your legal rights, please contact:

Parxl Portal LLC
4G10, LAQ Warehouse, Al Quoz 3, Dubai, UAE
Email: [email protected]
Phone: +971 (0)4 570 9330